Evaluation & Implementation of TMS

• [SITUATION]:
In the retail sector, the company faced significant challenges in transportation management, including high logistics costs, heavy reliance on individual analysts’ experience for decision-making, and technological limitations in route planning and shipment monitoring. Additionally, the existing model lacked scalability, flexible configuration, and full integration with tracking and delivery control systems, leading to suboptimal routing and limited operational visibility.

• [TASK]:
The challenge was to select, develop, and implement an integrated, modular, and adaptable Transportation Management System (TMS) aligned with the company’s freight management model. The main objectives were to ensure compliance with legislation in terms of CTe issuance, optimize routing, reduce transportation costs, and elevate logistics efficiency by incorporating monitoring tools (control tower), document digitization, and analytical dashboards (BI).

• [ACTION]:
➢ Process Mapping and Blueprinting: Mapped existing transportation flows, identifying operational gaps and potential improvements.
➢ Vendor Selection: Conducted a structured comparison of six market players, evaluating usability, implementation, solution capabilities, costs, and vendor credibility.
➢ Tool Selection: Decision based on cost-benefit analysis, speed of delivery, customization options, and track record in retail companies.
➢ POC (Proof of Concept) and Pilot: Conducted practical tests with routing modules, integrated tracking, and document digitization, validating efficiency gains before full deployment.
➢ Integrations and Training: Developed system integrations with ERP and internal tools, followed by training key users and executing a gradual rollout.

• [RESULT]:
➢ Automated CTe issuance and fiscal documentation.
➢ Reduced logistics costs through more cost-efficient and optimized routes (POC).
➢ Increased predictability and traceability of transportation operations with configurable tracking and control tower.
➢ Operational efficiency: document digitization and process automation reduced manual errors and execution time.
➢ Scalability and flexibility: modular system adapted to medium- and long-term demands.
➢ Organizational engagement: enhanced integration between logistics and IT teams, supported by strong governance via a decision-making committee.